AGB

TERMS OF USE / GENERAL TERMS AND CONDITIONS (GTC)

Sachsen Pellet GmbH
Bonhoefferstraße 53, 33175 Bad Lippspringe, Germany.
Email: kontakt@sachsenpelletgmbh.de
Phone: +49 1521 6645267
Commercial Register: HRB 4205, Paderborn District Court

§ 1 SCOPE OF APPLICATION

1.1 These General Terms and Conditions (GTC) apply to all orders placed via our online shop — both for consumers (B2C) and for entrepreneurs (B2B).

1.2 For the purposes of these terms and conditions, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity (§ 13 BGB).

1.3 For the purposes of these General Terms and Conditions, an entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity (§ 14 BGB).

1.4 Any differing terms and conditions of the customer shall not be recognized unless we expressly agree to their validity in writing.

§ 2 CONCLUSION OF CONTRACT

2.1 The presentation of the products in our online shop does not constitute a legally binding offer, but rather a non-binding invitation to place an order.

2.2 By clicking on the "Buy now" or "Place order" button, the customer submits a binding offer to purchase the products in the shopping cart.

2.3 We will confirm receipt of your order by email (order confirmation). This order confirmation does not yet constitute acceptance of your offer.

2.4 The purchase contract is concluded when we accept the order by sending a separate order confirmation via e-mail or when we ship the goods.

2.5 The contract language is German.

§ 3 PRICES AND PAYMENT TERMS

3.1 All prices quoted are in euros (€) and include statutory VAT.

3.2 Delivery within Germany is free of charge. There are no additional shipping costs.

3.3 Payment is made exclusively by bank transfer (advance payment). Bank details will be provided with the order confirmation.

3.4 The goods will be shipped after full payment has been received in our account.

3.5 In case of late payment, we are entitled to charge default interest at the statutory rate.

§ 4 DELIVERY AND SHIPPING

4.1 Delivery is made exclusively within Germany.

4.2 The delivery time is 3–7 working days after receipt of payment, unless otherwise stated.

4.3 Delivery is free (free shipping throughout Germany).

4.4 If an ordered item is not available, we will inform you immediately and promptly refund any payments already made.

4.5 The risk of delivery passes to the customer upon handover of the goods to the transport company (in the case of businesses). For consumers, Sachsen Pellet GmbH bears the shipping risk until handover to the customer.

§ 5 RETENTION OF TITLE

The delivered goods remain the property of Sachsen Pellet GmbH until the purchase price has been paid in full.

§ 6 RIGHT OF WITHDRAWAL FOR CONSUMERS

6.1 Consumers have a statutory right of withdrawal in accordance with § 355 BGB.

6.2 The cancellation period is 14 days from the day on which you or a third party named by you have taken possession of the goods.

6.3 Sachsen Pellet GmbH also grants a voluntary right of return of 30 days from receipt of the goods.

6.4 Returns are completely free of charge for the customer. Sachsen Pellet GmbH bears all return shipping costs.

6.5 The purchase price will be refunded within 14 days of receipt of the return to the same account from which the payment was made.

6.6 To exercise your right of withdrawal, please contact us at:
Email: kontakt@sachsenpelletgmbh.de
Phone: +49 1521 6645267

§ 7 WARRANTY

7.1 The statutory warranty rights apply.

7.2 The warranty period is 2 years from delivery of the goods (for consumers).

7.3 In case of defects, you have the right to subsequent performance (repair or replacement delivery), reduction of the purchase price or withdrawal from the contract.

7.4 Please inspect the goods immediately upon receipt and report any defects without delay to kontakt@sachsenpelletgmbh.de

§ 8 LIABILITY

8.1 We are liable without limitation for intent and gross negligence as well as for damages resulting from injury to life, body or health.

8.2 In cases of slight negligence, we are only liable for breaches of essential contractual obligations (cardinal obligations) and only up to the amount of foreseeable, typical contractual damages.

8.3 Furthermore, our liability is excluded.

§ 9 DISPUTE RESOLUTION

9.1 The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr

9.2 We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.

§ 10 FINAL PROVISIONS

10.1 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

10.2 The place of jurisdiction for all disputes arising from this contract is Paderborn, provided the customer is a merchant, a legal entity under public law or a special fund under public law.

10.3 Should individual provisions of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.

As of May 2026